Sixty-nine percent of customers want to resolve as many problems as possible on their own, and 63 percent always or almost always start with a search on a company’s website. Customers want to connect with you on the same channels they use to talk to friends and family. So being able to help a customer […]

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Organizations are using blockchain as a foundation for super-resilient supply chain and cross-border financial services transformations. In the U.S., the Labor Department recently issued new environmental, social, and governance (ESG) regulations, and the EU and the SEC are keeping pace. In the wake of these new rules, investment rates in ESG are “soaring,” signaling an oncoming cultural change. See how […]